When it comes to the professional installation of security cameras, there are some things you need to do before, during and after the installation.
While every security system is different, here is a checklist which covers the things you need to do whether your system provides local video storage only, and/or 30 day cloud storage.
Before the Installation
Know where you want your cameras located
While small adjustments can be made on the day, it’s important to confirm ahead of time where you would like your cameras located. This can impact the type and model of cameras you need.
Know your WiFi name and password
The installation team will need to access your WiFi during the set up so make sure you have these details written down. The last thing you want is the installers standing around while you’re trying to find the password.
Know your internet setup
Some businesses have multiple internet networks setup which can complicate the install. For example, without knowing there are multiple networks, the installer might connect your cameras to the wrong WiFi.
If you have multiple networks or if a network already has a PoE switch vs one that doesn’t, it’s good to let the installer know this ahead of time so they are prepared.
Know if you need to download any software
If your security system has an app, find out if you need to download this ahead of time.
Before the installation, make sure the environment is clean and clutter free. Whether it’s a jungle of electrical cords where your router is located, a slippery floor or boxes in the way, clean up beforehand to ensure a smooth installation.
Clear your diary
Make sure you’re going to be there on the day and available to assist the installer with any questions they have.
If you have an IT person, make sure they are free and available on the day to help with any network related questions.
Most security camera laws require you to notify staff if they are being recorded. You might email staff, call a meeting or explain this in an employment agreement or staff handbook.
Try to do this ahead of time so it’s not a surprise on the day. To make staff more comfortable with the idea of cameras, explain the positives such as being able to safeguard personal valuables after hours, monitor potential OH&S issues and improve operations.
During the Installation
Limit distractions for staff
The installer will do their best to be considerate to workers, however some disruption can be unavoidable. Some workers might need to move desks, or you may opt to have some people work from home.
Connect to the right WiFi network
If your camera system is leveraging the internet, your cameras will need to be connected to the same WiFi network as your phone so make sure you’re connected to the right network.
Check the camera view is correct
Once your cameras are installed and the software is connected, you want to check the view of the cameras to make sure they are capturing footage at the right angle and alignment. The installer can work with you to adjust the camera view to make sure you’re happy.
Involve other staff
If you have an IT department, or an IT person, it’s worth having them there to understand how the system is set up, and help with any IT related enquiries.
You may also want to involve staff that will be using the product, such as key managers. Any good installation involves training on how to use the features so feel free to involve other team members, to save you training them later.
Ask any questions you have
All your queries should be answered in the product demonstration including how to contact support should you need it.
There may be some things unique to your business, so feel free to ask questions while you have the installation team there.
After the Installation
Review any product material
Any good security system should provide you with information about the system including how to use certain features, how to contact customer support, how to troubleshoot, how to share cameras and much more. Take the time to read this and store it somewhere safe for when you need to refer to it.
Play around with the product
Test out the product and its features. Try live viewing your cameras, testing alerts, sharing cameras, reviewing footage and more.
Update future employee agreements / staff handbooks
Update future employment agreements or staff handbooks with the fact you have cameras.
There are few simple things you can do before, during and after an installation to ensure a smooth experience.
- Know where you want your cameras located
- Know your internet set up and if there are multiple networks
- Know your WiFi name and password
- Know if you need to download any software ahead of time
- Clean up to make room for the installer
- Clear your diary so you’re available on the day
- Notify staff that cameras are being installed
- Limit distractions for staff on the day
- Check that your phone is connected to the right WiFi network
- Check the camera view is ok as the installer is placing it
- Involve other staff in training (those who will be using the product)
- Review any product material
- Play around with the product
- Update future employee agreements / handbooks to let staff know you have cameras